*All changes in the program may occur.
FUTURE TOURISM
02. – 06.05.2017, Budva, Montenegro
02.05.2017
16:00 – 19:00h
- REGISTRATION of PATRICIPANTS
- SPORT OPENING CEREMONY (Slovenska beach)
03.05.2017
10:15h – 11:00h
Congress Official Opening Ceremony
DIGITALIZATION and ONLINE MARKETING
11:00h – 11:30h
Communicating with new era Clients using digital content and its importance for business growth
- Mr. Gorazd Čad, owner and CEO, TOLERANCA MARKETING and CONVENTA developer
12:00h – 12:30h
Importance of online travel agencies and their impact on destination development
- Tihomir Merkaš, Booking.com, PC Account Manager
How to use consumer psychology and bihevioral patterns in travel industry?
- Mr. Dalibor Šumiga, PROMOSAPIENS CEO and Google Growth Engine Ambassador (Adriatics)
- Break and networking
REVENUE MANAGEMENT
HOW to USE PROPERTY MANAGEMENT SYSTEM in ORDER TO MAXIMIZE PROFIT
13:30h – 14:00h
MAPPING – Maximizing account production through key account management and CRM (customer relationship management)
- Mrs. Irina Tomić
14:00h – 14:30h
Adjusting information technology and creating new solutions for hoteliers
- Mr. Tomislav Gligora, Fleksbit
14:30h – 15:00h
What does it mean to yield and how to bring revenue to skies using channel manager
- Mr. prof. Željko Resetar, PHOBS d.o.o. – leader in channel management in CE and SEE
15:00h – 15:30h
"How to identify the “sweet spots” of maximising ancillary revenues throughout the life cycle of your guests, without nickel-and-diming them"
- Mr. Darko Bosancic, Nor1
15:30-16:00h
- Introduction to case study workflow
04.05.2017
NEW TRENDS IN HOSPITALITY SERVICE
How things are changing and how fast we are adapting?
11:00h – 11:30h
Motivating customers to leave a comment on Tripadvisor and how it is affecting overall success
- Mr. Gianluca Laterza, Tripadvisor, Marketing Manager
11:30h – 12:00h
Customer is always right – managing MICE business
- Mr. Leonardo Buzov, Director of Sales and Marketing, Dubrovnik Riviera Hotels
12:00h – 12:30h
New trends in the Hospitality industry – best practice in Switzerland
- Jovana Pejčić, Regional Manager Eastern Europe Swiss Education Group
12:30h – 13:00h
10 the most common hotelier mistakes
- Nikola Marković, Ecole Hoteliere de Lusanne
13:00h – 14:00h
- break and networking
14:00h – 14:30h
Personal development as a prerequisite for success in tourism entrepreneurship.
- Mr. Nikola Čanak, Coach of the Champions
14:30h – 15:00h
Hostel4You – An example of most successful hostel in Montenegro and how personal touch brought to extensive revenue
- Mr. Boban Pejović, Manager
15:00h – 15:30h
InstaMontenegro
- Success story by Miss. Draženka Laketić
15:30h – 16:00h
If you cannot measure it, you cannot manage it: Be ready for Business intelligence!
- Mr. Dušan Borovčanin, Singidinum Faculty
16:00h – 16:30h
Hospitality trends in the busiest restaurant in Norway
- Mr. Denis Uhoda, Bar Manger Olivia, Oslo
05.05.2017
FACULTIES CHALLENGE DAY - testing
10:00-13:00 - Case Study Competition
TEST 1:
- Tourism
- Geography
- TEST 2:
- Gastronomy
- Hospitality